Who we are
Our Story.
We are dýope. We specialize in delivering top-notch services in Greek and German languages. Our hub base is nestled in the heart of Thessaloniki, Greece.
We create connections. Our team is dedicated to serving our customers with the warmth of human interaction, ensuring every call is a meaningful exchange. We believe a kind word and a listening ear can make all the difference.
Security is our watchword, and your data’s safety is our priority. With state-of-the-art servers nestled securely in Frankfurt, we guarantee the utmost protection for your sensitive information. While technology is our tool, the heart of our service is rooted in humanism and respect.
With us, you’ll experience a personalized touch that goes beyond the norm, because at our core, we believe in building lasting relationships and making a positive impact.
Every call deserves a human touch.
Review us on Clutch.
Our clients' security is our priority.
Ultimate Security.
By implementing these security measures, we prioritize the confidentiality, integrity, and availability of your data, ensuring a trustworthy environment for our clients. Your privacy and security are our top priorities, and we continually invest in cutting-edge technologies and best practices to maintain your trust and confidence in our services.
Secure Server Location.
Our servers are located in Frankfurt, Germany, known for its stringent data protection laws and robust infrastructure. This ensures that your data is stored in a secure environment, complying with international standards.
Access Control.
Access permissions are strictly controlled, ensuring that only authorized personnel have access to specific data and functionalities within the call center and our IT partner.
Compliance with GDPR.
We strictly adhere to the General Data Protection Regulation (GDPR) guidelines, safeguarding the privacy and rights of individuals' data, and ensuring transparent data processing practices.
Firewall Protection.
We employ robust firewall solutions to monitor and control incoming and outgoing network traffic, preventing unauthorized access and protecting against malware and other cyber threats.
Our Partners.
We truly care for our people, our industry, our partners.
Ready to amaze your customers with a big WOW?
Get in touch with us to enhance your customer experience with a trustworthy partner.
FAQ.
Most frequent questions and answers
Customer support involves various services designed to help customers with purchasing and using a product. It’s all about providing assistance and answering their questions.
If you want to get help with customer support, just reach out to us at hello@company.dyope.com. We’ll be there to answer your questions and assist you with anything you need.
Outsourcing customer service is a clever decision because it lets you have a skilled team that ensures great user experience and top-notch care without the trouble of setting them up or training them. dýope can take care of everything for you.
Getting help and support from outside experts allows you to focus on growing your brand and achieving greater success. You won’t need to stress about hiring and training support staff. Additionally, outsourcing customer service is more affordable than building a team from the ground up.
Customer service outsourcing companies ensure quality and customer satisfaction by training their agents well, keeping a close eye on their performance, gathering customer feedback, following specific service agreements, regularly communicating with clients, and always working to improve their processes.
The cost of outsourcing customer service can vary widely depending on several factors including, the level of service required, the volume of customer interactions, the specific services you need and the operating hours.